Support

AVSpot checks the registration against its own aircraft database first, then asks a free public aviation registry (adsbdb.com) for anything it doesn't recognize. Only the registration is sent, nothing about you.

Registry data isn't always current, especially right after an aircraft changes operators or is re-registered. Email us the registration and what it should be, and we'll correct it.

Choose "Add aircraft type" on the Spot screen to log the type without a registration. It still counts toward your Hangar's types.

Yes. Go to Settings, then Import Sightings, and choose a CSV or Excel file. AVSpot guesses which column holds the date, registration, type, airline, location and notes. Check the matches and the preview before you import.

Yes. Go to Settings, then Export Sightings, to save your whole logbook as a CSV file.

Yes. Open app.avspot.app in any modern browser and sign in with the same Google or Apple account you use on your phone; your logbook is the same everywhere. Two things are mobile-only for now: push notifications (so arrival alerts arrive on your phone or tablet, though you can manage them in the web app), and looking up which flight a sighting was part of.

Just you. AVSpot has no public profiles or social features. For the details, see the Privacy Policy.

Only while you're logging a spot or a session, and only when you've given location permission. It never collects your location in the background.

Your logbook belongs to whichever Google or Apple account you signed in with. Go to Settings, then Account, sign out, and sign back in with the account you used before.

In the app, go to Settings, then Account, then Delete Account. If you can't get into the app, follow the steps on the account deletion page. Deleting your account doesn't cancel an AVSpot Premium subscription, so cancel that first (see below).

An optional subscription that adds arrival alerts for aircraft you haven't logged, and the full list of an airline's aircraft that aren't in your Hangar yet. Everything else in AVSpot works without it. The Premium page has the details.

$2.99 a month, or $19.99 a year. The annual plan starts with a 7-day free trial for new subscribers: you're charged when the trial ends unless you cancel before then. Prices are in U.S. dollars; the App Store and Google Play show the price in your local currency, and tax may apply.

In AVSpot, go to Profile, then Settings, and tap Upgrade. On iPhone and iPad you pay through the App Store, on Android through Google Play, and in the web app through a secure checkout where Stripe is the seller.

Yes. Premium belongs to your AVSpot account, so it's there on your phone, your tablet and the web as soon as you sign in with the same Google or Apple account, whichever store you bought it from.

Usually there's nothing to do: Premium comes back when you sign in to the AVSpot account you subscribed with. If it doesn't, go to Settings and tap Restore Purchases (in the iPhone, iPad and Android apps). That links the subscription in your App Store or Google Play account to the AVSpot account you're signed in with, and moves it off any other AVSpot account it was on. A web subscription is bought on your AVSpot account directly, so it has nothing to restore.

Go to Settings and tap Manage Subscription. On an iPhone or Android phone it opens that phone's store, and on the web it opens the page for a web subscription. You keep Premium until the end of the month or year you've paid for, and it doesn't renew after that.

• App Store: you can also open Settings on your iPhone or iPad and tap your name, then Subscriptions, then AVSpot. Cancel at least 24 hours before a trial or billing period ends.
• Google Play: you can also open the Play Store and tap your profile picture, then Payments & subscriptions, then Subscriptions, then AVSpot.
• Web: sign in at app.avspot.app, go to Settings and tap Manage Subscription. It opens Stripe's customer portal, where you can cancel.

Removing the app doesn't cancel a subscription. More on the Premium page.

We don't refund partly used months or years, except to correct a billing error or where the law requires it. Apple and Google handle billing and refund requests for purchases made through them, so ask Apple or Google Play. For web purchases Stripe is the seller, and it may also refund a purchase where consumer law requires it or to settle a payment dispute. If a charge looks wrong, email contact@sonoranapps.com.

Choose up to three home airports in Settings, under Arrival Alerts. AVSpot keeps an eye on the live traffic around them, and when an aircraft you haven't logged is heading toward one, it sends you a notification with its registration and about how many minutes out it is. For each airport you decide what counts as new: a registration, an aircraft type or an airline. Alerts arrive on your phone or tablet, and the web app shows the same settings and your recent alerts, each with a Log button.

A few things to check: notifications are allowed for AVSpot in your phone's settings; you're signed in to AVSpot on that phone; the airport is switched on, with at least one of its three switches on; and you hadn't already logged what the airport alerts on. An aircraft also has to look like an arrival before it's announced, and only shows up where volunteer receivers near the airport pick it up. Aircraft whose owners asked not to be shown publicly are never announced. Notifications come at most once every 10 minutes, naming what has turned up since the last one, so a quiet spell after one is normal; everything is also listed in Arrival Alerts. Alerts are best effort, and the minutes are an estimate.

Open the airline from your Hangar, under Airlines, or from the page of an aircraft it flies. Once AVSpot has gathered enough flight data for the airline, its page shows how many of the aircraft seen flying for it in recent weeks you've logged, with a button to see the ones you're missing. The count is free, and the list comes with Premium. The numbers come from aircraft tracked in flight, so they aren't the airline's official fleet.

No. Cancel it first, as above, then delete your account. Deleting the account erases your purchase record with everything else, but the store or Stripe keeps billing until the subscription is cancelled.